Mobile data issues causing some transactions to fail
Partial outage
Dojo UK
In-person Payments
PAX Terminals
Dojo Pocket
Dojo Ireland
In-person Payments
PAX Terminals
Dojo Pocket
Dojo Spain
In-person payments
PAX Terminals
Dojo Pocket
Dojo Italy
In-person Payments
PAX Terminals
Dojo Pocket
2026-11-03 11:39 GMT
· 1 hour, 14 minutes
Updates
Resolved
November 3, 2026 · 12:47 GMT
The mobile data connectivity issue has been resolved.
If you turned on your phone’s hotspot feature to connect you can now turn this feature off.
If your devices haven’t already automatically reconnected to a data network, please restart them.
Investigating
November 3, 2026 · 11:39 GMT
We’re investigating an issue affecting some card terminals using mobile data, which may cause devices to fail to process transactions.
If you’re affected, you can switch your device to Wi-Fi.
- Tap the Dojo menu bar and select Settings
- Tap Wi-Fi.
-
Toggle the switch to On
The Wi-Fi icon should then appear at the top of the screen.
Alternatively, you can hotspot from your personal mobile. If your personal phone has network, turn on your phone’s hotspot feature and connect to your Dojo device. Remember your personal network rates may now apply.
We will share a further update as soon as possible.
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