Dojo Status

All Systems Operational

About This Site

Please note, disruptions impacting a small amount of customers may not be reflected here. For tips, troubleshooting and to contact us, visit https://support.dojo.tech

Card machines Operational

Online payments Operational

Transfers Operational

Dojo app and account Operational

Billing Operational

Integrations Operational

Customer support Operational

Dojo Bookings & Virtual Queues Operational

Restaurant Management System Operational

Dojo mobile app Operational

Text messaging Operational

Web App Operational

Bookings Operational

Google Reserve Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Past Incidents

May 2, 2024

No incidents reported today.

May 1, 2024

No incidents reported.

Apr 30, 2024

No incidents reported.

Apr 29, 2024

No incidents reported.

Apr 28, 2024

No incidents reported.

Apr 27, 2024

No incidents reported.

Apr 26, 2024

No incidents reported.

Apr 25, 2024

Bank transfer discrepancies

Resolved - This incident has been resolved.
Apr 25, 17:36 BST

Identified - Some customers may have noticed discrepancies within their transfers earlier this week. We have identified the cause and are working as quickly as possible to fix this. We’ll continue to add any updates to this page as they happen.

If you're impacted, there's nothing you need to. In the meantime, please do not charge your customers again.

We know how important cash-flow is to your business, so we apologise for any inconvenience caused by this issue.

Thanks for your patience.
Apr 19, 16:47 BST

Update - Sorry for the continued delay, we’re still working on it.

We're aware that some customers received lower-than-expected bank transfers between Saturday 13 April and Monday 15 April. We’re on it and working as quickly as possible to fix this. We’ll add any updates to this page as they happen.

If you're impacted, there's nothing you need to. In the meantime, please do not charge your customers again.

Thanks for your patience, and we are sorry for any inconvenience.
Apr 16, 09:07 BST

Investigating - Today’s bank transfer may be less than expected for some customers.

If you're impacted, there's nothing you need to do as our team is working to resolve this as quickly as possible. In the meantime, please do not charge your customers again.

Thanks for your patience, and we’ll add any updates to this page as they happen.
Apr 14, 10:14 BST

Apr 24, 2024

Online payments and deposits for Dojo Bookings are down

Resolved - This incident has now been resolved.
Apr 24, 21:38 BST

Investigating - You may have noticed that online payments cannot currently be taken. Additionally some restaurants may notice that deposits aren't able to be taken on Dojo Bookings. We’re urgently working on fixing the problem to get it back up and running.
Apr 24, 20:44 BST

Apr 23, 2024

No incidents reported.

Apr 22, 2024

No incidents reported.

Apr 21, 2024

No incidents reported.

Apr 20, 2024

No incidents reported.

Apr 19, 2024

Apr 18, 2024

No incidents reported.