Mobile data issues causing some transactions to fail to process

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2026-11-08 11:32 GMT · 1 hour, 29 minutes

Updates

Monitoring

A fix has been applied, and card terminals should now be able to process transactions successfully. 
If you turned on your phone’s hotspot feature to connect you can now turn this feature off. 
If your devices haven’t already automatically reconnected to a data network, please restart them. 
We apologise for the inconvenience caused and thank you for your patience.

November 8, 2026 · 12:56 GMT
Investigating

We’re investigating an issue affecting some card terminals using mobile data, which may cause devices to fail to process transactions.

If you’re affected, you can switch your device to Wi-Fi.

Tap the Dojo menu bar and select Settings
Tap Wi-Fi.
Toggle the switch to On 
The Wi-Fi icon should then appear at the top of the screen. 

Alternatively, you can hotspot from your personal mobile. If your personal phone has network, turn on your phone’s hotspot feature and connect to your Dojo device. Remember your personal network rates may now apply. We will share a further update as soon as possible.

November 8, 2026 · 11:32 GMT

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