This issue has now been resolved, however we're continuing to monitor it closely.
For customers that switched to 4G connectivity, you can now enable Wi-Fi again by following these steps: 1) On your Dojo Go, tap the menu bar and select ‘Settings’ 2) Tap 'Wi-Fi.' 3) Toggle the switch to ‘On’ to enable the Wi-Fi connection 4) You should see the Wi-Fi icon appear at the top of the screen as it switches over
Posted Jan 29, 2024 - 20:33 GMT
Monitoring
This issue has now been resolved, however we're continuing to monitor it closely.
For customers that switched to 4G connectivity, you can now enable Wi-Fi again by following these steps: 1) On your Dojo Go, tap the menu bar and select ‘Settings’ 2) Tap 'Wi-Fi.' 3) Toggle the switch to ‘On’ to enable the Wi-Fi connection 4) You should see the Wi-Fi icon appear at the top of the screen as it switches over
Posted Jan 29, 2024 - 20:27 GMT
Identified
This issue has now been resolved, however we're continuing to monitor it closely.
For customers that switched to 4G connectivity, you can now enable Wi-Fi again by following these steps: 1) On your Dojo Go, tap the menu bar and select ‘Settings’ 2) Tap 'Wi-Fi.' 3) Toggle the switch to ‘On’ to enable the Wi-Fi connection 4) You should see the Wi-Fi icon appear at the top of the screen as it switches over
Posted Jan 29, 2024 - 20:27 GMT
Investigating
Some Dojo payments are declining at the moment. We’re working on it urgently to get transactions back up and running.
If you're impacted, you can try switching your card machine to 4G connectivity by following the steps below:
1. On your Dojo Go, tap the menu bar and select ‘Settings’
2. Tap 'Wi-Fi.' It should currently be marked 'Enabled'
3. Toggle the switch to ‘Off’ to disable the Wi-Fi connection
4. You should see the 4G icon appear at the top of the screen as it switches to a mobile signal
5. We recommend you make a test transaction of £0.01 to confirm the 4G connection is stable.