All Systems Operational

About This Site

Please note, disruptions impacting a small amount of customers may not be reflected here. For tips, troubleshooting and to contact us, visit https://support.dojo.tech

Card machines Operational
Online payments Operational
Transfers Operational
Dojo app and account Operational
Billing Operational
Integrations Operational
Customer support Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
May 29, 2022

No incidents reported today.

May 28, 2022

No incidents reported.

May 27, 2022

No incidents reported.

May 26, 2022

No incidents reported.

May 25, 2022

No incidents reported.

May 24, 2022

No incidents reported.

May 23, 2022

No incidents reported.

May 22, 2022

No incidents reported.

May 21, 2022

No incidents reported.

May 20, 2022
Resolved - This incident has been resolved.
May 20, 09:55 BST
Identified - We’re aware of an issue impacting the Dojo app. Some customers may notice that transfer is still shown as 'Pending'. Don't worry - we've transferred your funds as normal, so we recommend checking your bank account.

Our team is working to resolve this as quickly as possible and we'll update you once we know more.

Thanks for your patience.

May 19, 12:24 BST
May 19, 2022
May 18, 2022

No incidents reported.

May 17, 2022
Resolved - This has now been resolved and card transactions should be working as normal.
If you continue to experience issues please call our Customer Service team on 0800 044 3550.

Thanks for your patience.

May 17, 13:15 BST
Update - We're aware that this issue is still affecting some customers.
Our team are continuing to work on resolving this as soon as possible.

May 17, 10:57 BST
Identified - We're aware that some customers may be experiencing issues processing card transactions this morning.

if you're impacted please call our Customer Service team on 0800 044 3550.

Our team are working to resolve this urgently. Once we know more we will provide updates via our Status Page.

May 17, 09:35 BST
Resolved - This incident has been resolved.
May 17, 09:26 BST
Update - We are continuing to work on a fix for this issue.
May 16, 09:15 BST
Identified - We’re aware of an issue impacting the Dojo app. Some customers may notice that transfers aren't showing correctly today. Don't worry - we've transferred your funds as normal, so we recommend checking your bank account.

Our team is working to resolve this as quickly as possible and we'll update you once we know more.

Thanks for your patience.

May 16, 09:00 BST
May 16, 2022
May 15, 2022

No incidents reported.