Dojo Status

All Systems Operational

About This Site

Please note, disruptions impacting a small amount of customers may not be reflected here. For tips, troubleshooting and to contact us, visit https://support.dojo.tech

Card machines Operational

Online payments Operational

Transfers Operational

Dojo app and account Operational

Billing Operational

Integrations Operational

Customer support Operational

Dojo Bookings & Virtual Queues Operational

Restaurant Management System Operational

Dojo mobile app Operational

Text messaging Operational

Web App Operational

Bookings Operational

Google Reserve Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Past Incidents

Jul 27, 2024

No incidents reported today.

Jul 26, 2024

Dojo bookings: some customers unable to make new card on file bookings

Resolved - We’ve resolved the issue and customers can now make card on file bookings as normal.
Jul 26, 23:26 BST

Update - We are continuing to investigate this issue.
Jul 26, 23:10 BST

Investigating - We're aware that some customers with Dojo Bookings aren't able to make new bookings with the card on file policy enabled. We're currently looking into this issue and will post updates as we know more. In the meantime, customers can make new bookings without the card on file policy applied and diners can still make bookings at restaurants that have the policy enabled.
Jul 26, 23:02 BST

Jul 25, 2024

No incidents reported.

Jul 24, 2024

No incidents reported.

Jul 23, 2024

No incidents reported.

Jul 22, 2024

No incidents reported.

Jul 21, 2024

No incidents reported.

Jul 20, 2024

No incidents reported.

Jul 19, 2024

Global IT Outage not affecting Dojo services in the UK or Spain

Resolved - This incident has been resolved. Dojo remains unaffected by an external issue that has caused global IT outages. You can still take payments and bookings as usual.
Jul 19, 21:03 BST

Monitoring - Dojo Payments and Bookings remain unaffected by an external global IT issue. You can still take payments and bookings as usual.
Jul 19, 15:54 BST

Investigating - We’re aware of an external issue that is causing global IT outages. This issue is not currently impacting Dojo Payments or Dojo Bookings. You can still take payments and bookings as usual.

If this issue is impacting your ePos provider and is preventing you from taking payments, you can use your card machine in non-integrated mode by following the steps below:

1. Press the menu bar, and tap ‘Settings’
2. Choose ‘Non-integrated payments’
3. Toggle on ‘Non-integrated payments’
4. Choose the settings underneath that you would like to enable in standalone mode. These include sales, refunds, and splitting the bill (if applicable).
Jul 19, 11:16 BST

Jul 18, 2024

No incidents reported.

Jul 17, 2024

No incidents reported.

Jul 16, 2024

No incidents reported.

Jul 15, 2024

No incidents reported.

Jul 14, 2024

No incidents reported.

Jul 13, 2024

No incidents reported.