Dojo Status

All Systems Operational

About This Site

Please note, disruptions impacting a small amount of customers may not be reflected here. For tips, troubleshooting and to contact us, visit https://support.dojo.tech

Card machines Operational

Online payments Operational

Transfers Operational

Dojo app and account Operational

Billing Operational

Integrations Operational

Customer support Operational

Dojo Bookings & Virtual Queues Operational

Restaurant Management System Operational

Dojo mobile app Operational

Text messaging Operational

Web App Operational

Bookings Operational

Google Reserve Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Past Incidents

Apr 1, 2023

No incidents reported today.

Mar 31, 2023

No incidents reported.

Mar 30, 2023

Today’s bank transfer might be less than expected

Resolved - Some customers' bank transfers were less than expected today. That's because funds for some transactions taken on Wednesday 29 March were not included.

All impacted customers have been emailed and will receive any outstanding funds tomorrow, along with their usual daily transfer.
Mar 30, 15:17 BST

Investigating - Some customers might notice that their bank transfer is less than expected today. That's because funds for some transactions taken on Wednesday 29 March were not included.

Our team are working to get funds to you as quickly as possible.

We'll update this page with any updates.
Mar 30, 11:00 BST

Virtual Queues and Bookings: incorrect opening hours

Resolved - This incident has been resolved.
Mar 30, 09:31 BST

Investigating - We're aware some customers have incorrect opening hours appearing in the app. We're working on this urgently and will update this page with any updates.
Mar 28, 13:06 BST

Mar 29, 2023

Transaction data on your card machine

Resolved - Customers should now be able to print End of Day summaries again.

Thanks for your patience.
Mar 29, 18:12 BST

Monitoring - We're working on an update to our card machines, so impacted customers are able to print End of Day Summaries again. We don't expect this to have any impact on your transactions, but if you see a loading screen on your Dojo Go please wait 60 seconds and it should disappear.

Thanks for your understanding.
Mar 29, 13:12 BST

Identified - Some customers may experience issues printing End of Day Summaries on their Dojo card machines. We're working to fix this as soon as possible.

In the meantime, you can view all transactions in your Dojo account:

1) Log into your Dojo account at account.dojo.tech or via your mobile app
2) Click the filter icon on the top right
3) Select your date range
4) Hit done
You should now be able to see a quick view of how much you made.

Please note that these transactions have been successfully processed.
Mar 28, 10:00 BST

Mar 28, 2023

Mar 27, 2023

No incidents reported.

Mar 26, 2023

No incidents reported.

Mar 25, 2023

No incidents reported.

Mar 24, 2023

No incidents reported.

Mar 23, 2023

No incidents reported.

Mar 22, 2023

Virtual Queues and Bookings: Web-chat isn't working as expected

Resolved - This incident has been resolved.
Mar 22, 17:02 GMT

Monitoring - We're aware that some customers are trying to get in touch with us via web-chat. Our systems are a little slower than usual at the moment so it's taking us a while to get back to you.

Please bear with us as we work to get this fixed.
Mar 22, 16:51 GMT

Mar 21, 2023

No incidents reported.

Mar 20, 2023

No incidents reported.

Mar 19, 2023

No incidents reported.

Mar 18, 2023

No incidents reported.