All Systems Operational

About This Site

Please note, disruptions impacting a small amount of customers may not be reflected here. For tips, troubleshooting and to contact us, visit https://support.dojo.tech

Card machines Operational
Online payments Operational
Transfers Operational
Dojo app and account Operational
Billing Operational
Integrations Operational
Customer support Operational
Dojo Bookings & Virtual Queues Operational
Restaurant Management System Operational
Dojo mobile app Operational
Text messaging Operational
Web App Operational
Bookings Operational
Google Reserve Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Jun 13, 2024

No incidents reported today.

Jun 12, 2024

No incidents reported.

Jun 11, 2024

No incidents reported.

Jun 10, 2024
Resolved - All payments are now working again.

You might have noticed some payments declining recently. The issue has now been resolved and you can keep taking payments as normal. Thanks for your patience.

Jun 10, 12:16 BST
Identified - Some Dojo merchants are unable to transact due to an 'Unable to resync account’ error message on their card machine. We’re working on it urgently to get everything back up and running. Sorry for the inconvenience.

If you are impacted, you can try restarting your card machine to clear the error message by following these steps:

1) Hold down the power button, then select 'Reboot'.
2) Try the transaction again.

Jun 10, 09:53 BST
Jun 9, 2024
Resolved - This incident has now been resolved.
Jun 9, 14:21 BST
Investigating - We are aware that some customers may be experiencing delays receiving their transfers. We're looking into it and will post updates as we know more.

We are aware that occasionally payments can take their time to work through the banking system so please continue to check your account. To understand more please go to Support.dojo.tech and search “How we transfer your takings”.

Jun 9, 12:12 BST
Jun 8, 2024

No incidents reported.

Jun 7, 2024

No incidents reported.

Jun 6, 2024

No incidents reported.

Jun 5, 2024

No incidents reported.

Jun 4, 2024

No incidents reported.

Jun 3, 2024

No incidents reported.

Jun 2, 2024

No incidents reported.

Jun 1, 2024

No incidents reported.

May 31, 2024

No incidents reported.

May 30, 2024

No incidents reported.