Dojo Status

Bank transfer discrepancies

Update - Sorry for the continued delay, we’re still working on it.

We're aware that some customers received lower-than-expected bank transfers between Saturday 13 April and Monday 15 April. We’re on it and working as quickly as possible to fix this. We’ll add any updates to this page as they happen.

If you're impacted, there's nothing you need to. In the meantime, please do not charge your customers again.

Thanks for your patience, and we are sorry for any inconvenience.
Apr 16, 2024 - 09:07 BST

Investigating - Today’s bank transfer may be less than expected for some customers.

If you're impacted, there's nothing you need to do as our team is working to resolve this as quickly as possible. In the meantime, please do not charge your customers again.

Thanks for your patience, and we’ll add any updates to this page as they happen.
Apr 14, 2024 - 10:14 BST

About This Site

Please note, disruptions impacting a small amount of customers may not be reflected here. For tips, troubleshooting and to contact us, visit https://support.dojo.tech

Card machines Operational

Online payments Operational

Transfers Operational

Dojo app and account Operational

Billing Operational

Integrations Operational

Customer support Operational

Dojo Bookings & Virtual Queues Operational

Restaurant Management System Operational

Dojo mobile app Operational

Text messaging Operational

Web App Operational

Bookings Operational

Google Reserve Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Past Incidents

Apr 19, 2024

No incidents reported today.

Apr 18, 2024

No incidents reported.

Apr 17, 2024

No incidents reported.

Apr 16, 2024

Bank transfers might be running late for some customers

Resolved - All funds have now been sent. Please allow some time for the funds to reach your account and the transfer status in your Dojo account to update.
Apr 16, 09:47 BST

Investigating - We are aware that some customers may be experiencing delays receiving their transfers. We're looking into it and will post updates as we know more.

We are aware that occasionally payments can take their time to work through the banking system so please continue to check your account. To understand more please go to Support.dojo.tech and search “How we transfer your takings”.
Apr 16, 09:02 BST

Apr 15, 2024

No incidents reported.

Apr 14, 2024

Bank transfer discrepancies

Resolved - The transfer issue’s now fixed.

We’ve now sent out the missing part of some businesses’ incomplete transfers today. The funds should hit your account along with today’s transfer in the next few hours. Thanks for your patience
Apr 14, 07:36 BST

Investigating - Today’s bank transfer might be less than you expected.

There’s nothing you need to do as our team is working to resolve this as quickly as possible. In the meantime, please do not charge your customers again.

Thanks for your patience, and we’ll add any updates to this page as they happen.
Apr 13, 18:28 BST

Apr 13, 2024

Unable to activate new card machine

Resolved - This issue has now been resolved.

If you were impacted, please restart your card machine. To do this, simply hold down the power button and select 'Reboot.'
Apr 13, 19:15 BST

Investigating - We're aware of the issues some customers are experiencing when activating their new card machines. Our team is actively working to resolve this as quickly as possible.

We will update this page as we know more.

Thanks for your patience.
Apr 13, 16:38 BST

Apr 12, 2024

No incidents reported.

Apr 11, 2024

No incidents reported.

Apr 10, 2024

No incidents reported.

Apr 9, 2024

No incidents reported.

Apr 8, 2024

No incidents reported.

Apr 7, 2024

No incidents reported.

Apr 6, 2024

No incidents reported.

Apr 5, 2024

No incidents reported.