Error messages on card machines preventing some Dojo customers from transacting

Incident Report for Dojo

Resolved

This incident has now been resolved.

Posted Mar 25, 2024 - 11:18 GMT

Monitoring

Payments should now be working again. Your machine should now be taking payments as normal.

Posted Mar 25, 2024 - 09:38 GMT

Investigating

Some Dojo customers are seeing an error message "unregistered Country" on their card machine and may be unable to transact. We're investigating this urgently and will post more updates as we find out more.

Posted Mar 25, 2024 - 08:38 GMT

This incident affected: Card machines.