Unable to process transactions

Incident Report for Dojo

Resolved

Payments are back online.

You might have noticed intermittent issues with some payments declining earlier today. It’s now been resolved and you can keep taking payments as normal. Thanks for your patience.

Posted Oct 16, 2023 - 21:33 BST

Identified

Sorry for the continued delay, we’re still working on it

Some Dojo payments are still not processing for some customers - it’s taking a little longer than usual to fix but we’re working hard to get it sorted.

Posted Oct 16, 2023 - 16:34 BST

This incident affected: Card machines.